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Bugzilla Quick-Start Guide

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Bugbox Icon supports hosted Bugzilla bug tracking databases as a standalong package or as an add-on to its Subversion and CVS repository hosting services.

If you are interested in using Bugzilla to track bugs and feature requests in your products, this guide is designed to get you up and running quickly, so you can immediately use Bugzilla in your software development process.

Step 1 - Logging In

The first thing you need to do with Bugzilla is log into it. Normally, Bugzilla has its own concept of user accounts, but has enhanced the client area of its Web site so that all user account maintenance is done there. What that means is that when you create, edit or delete a repository user, the same change will take place in the Bugzilla account database.

Assuming you already have a user account defined by your account administrator, you will log into the client area with your account username and password. Once you are logged in, if Bugzilla has been enabled on your account, you will see a link labeled "Bugzilla" listed under the heading "Repository Features". Clicking this link will cause a username/password prompt to appear. Enter your repository username and password again, and you should see the Bugzilla main window. For convenience in Internet Explorer, you can select the "Remember my password" checkbox in the popup box so you don't have to enter your username and password every time you click the Bugzilla link.

The Bugzilla main window will also present a login link labeled "Log in to an existing account". Click that link and then enter your email address as your username and your repository password on the following page. You will now be completely logged into Bugzilla. For convenience, do not click the "Log out" link in the Bugzilla window, and you will not have to log into the application every time you visit it.

Step 2 - Setting up products

If you are a repository administrator for your company, you will also be a Bugzilla administrator. The first thing the Bugzilla administrator should do is set up some information in the application that is specific to their company. To set up the proper product information in Bugzilla, click the "Products" link at the bottom of the main page.

You will be taken to the product edit page. If there is a product named "TestProduct" already defined, click the "Delete" link on the right side of the page. Confirm the deletion and then click the "edit" link to begin creating new products that are specific to your company. Click the "Add" link, and you will be taken to a page where you can enter information about your company's product. You can enter multiple products if you wish to file bug reports against each one.

Once you add the new product, you can then add components to the product. Components are a good way to partition different systems within a product so you can report bugs against them individually. Components might be things like "GUI", or "Database", or "Report Generator".

When you add a new component, you need to supply a name, description and an owner. The owner should be an email address of one of the existing repository users. If the email address is unknown to Bugzilla, you will be prompted to enter a known address before proceeding.

Step 3 - Reporting bugs

Once your products and components are set up, you can start entering bugs into Bugzilla. From the main Bugzilla page, click the "Enter a new bug report" link. Next, you will select the product that you wish to file the bug against. Once you have done that, you will enter the bug report, including the bug priority, platform where it occurred, the affected component and any information relevent to reproducing the bug. Once you are finished, press the "Commit" button to save the bug report to the database.

Bugzilla has a built-in email notification system, so when you enter a bug report, the component owner will receive the report and a link to it so they can investigate the problem.

Step 4 - Querying bugs

Bugzilla has a powerful querying mechanism for showing what bugs are currently entered into the system. From the main page, click the "Query existing bug reports" link and you will see a form with several different search criteria. You can easily select which products and components you are interested in, limit the results by priority, platform and/or several other constraints and finally save the criteria into a reusable query. If you check off the "and put it in my page footer" checkbox when you save the query constraints, you will have a link at the bottom of your page that will run your canned search each time you click it.

More information

If you need some additional help, the following resources may be useful to you:



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